Air India — passenger check-in fiasco

Address:

Thane, Maharashtra, 400601

Passenger srinivas gotur, for flight no 0101 to delhi from mumbai had horrowing time at check in counter as there were only two counters open and after standing in queue for 35 mins, he could not achieve bag drop (As he had web checked in) : after serious verbal complaint by approx 8 passengers, they were allowed bag drop and had to rush for boarding the flight : extra-ordinarily poor service and thereby passenger harassment