Air India — Pathetic Airlines

Address:	Mumbai City, Maharashtra
Website:	Air India

AI-609
AI-263
AI-264
AI-571

We booked a round trip to Maldives and unfortunately we chose Air India ( biggest mistake).

My family had reached the airport 1.30 min before and were at the counter for check-in, the check-in counter employee from AI asked for me as I was also mentioned on the ticket, I was stuck in Mumbai traffic and was on my way.
This AI personal didn't check in my family either,
It was a connecting flight from Mumbai to Blore then Blore to Male(Maldives) and they could have checked in with any ID proof as it was domestic.

Then i reached 50 minutes prior to the time mentioned on the ticket, but then the ******** at the counter says that he has closed the check-in and cannot issue boarding passes.
The entire time my family was at the counter and were informing him that I am reaching ( providing update)
But still he dint care for the money we spent on this pathetic airlines.

Then comes his superior, this female tried showing off and the upon confrontation she spoke to the check-in staff, then it was a crazy scene.
As every one started fighting as if they were in a local fish market. The staff at the check in counter is lame and prematurely deployed. It makes us believe they have no training and are just caught from the streets and hired for pennies.

That person at the check-in counter had no regards for someones hard earn money wasted.
Their supervisor then says that there is nothing they can do and simply told us to book other flight tickets.

I had to spend additional money to book GO Air tickets for Blore and then catch the connecting AI flight to Male.


Upon all this crap, we later realized that it was not just a 1 stop connecting flight as they mentioned on the Eticket. This flight stopped additionally at Trivandrum.
So was the return journey we had to stop at Trivandrum, Blore, Chennai and then Mumbai,
This was never mentioned on the tickets. It was a pathetic wasteful and tiring journey.

We have decided to completely abolish Air India for life, We would rather spent more money on other flights that fly in AI ever.

There is an additional topping to this incident.

The flight crew was so bias that I really felt humiliated. May be they are trained only to be nice to white skinned Indians and foreigners and the rest should be ignored or humiliated.
Inspite of asking something few times they straightly Ignored me and Went to few guests who were not Indians.

In the flight from Chennai to Mumbai, the flights male attendant , ignored me inspite of asking him a few times.
While serving food he gave nonveg to the person sitting on the right and when I asked for it he just ignored and almost dropped a tray on my tray table. Upon asking twice he straightly says its over we don't have non-veg left for you.
I felt insulted and that was the very moment I decided never to book an AI flight.

I have conveyed my incident to my office travel desk and they say many other employees have also faced such issues. So we are planning to eliminate AI from our booking list, so that no employee has to face this crap while traveling abroad.