Air India — pathetic behaviour of air india staff

Address:

patna, 800020

This is complaint against the air india srinagar staff, me and my
Wife were travelling from srinagar to surat on pnr number z3495 and
Yj4eb ticket numbers with[protected] and[protected]
Respectively. Our flight was scheduled on 15th jan 2020 but flight
Got cancelled due to heavy snow on 15th jan 2020. It was important for
Us to reach surat at any cost as our marriage was scheduled, so we
Approached srinagar on 16th again they told us that they will provide
Us seat if there is any “no show” and they did provide the boarding
Pass for the two seats with in flight number ai 828 on 16th jan 2020.
But after providing boarding pass when we were boarding the flight
They offloaded us saying that the seats are fully occupied. If seats
Were fully occupied then how they had provided us the boarding passes
Earlier. We tried to talk to the air india srinagar supervisor mr
Tariq, he was continuously saying the same thing that there is no
Space in the flight. This is the pathetic behaviour i had ever seen by
Any airline staff.
Moreover, somehow we managed to reach delhi airport on 19th jan 2020
By our own conveyance via road and i told the airline staff to atleast
Reschedule my ticket from delhi to surat she replied that there is no
Remarks in front of your tickets so i can not reschedule your ticket.
I told her the complete story but she denied and she asked me to book
Another ticket from delhi to surat so as per her saying i booked
Another ticket from reservation counter with tkt number[protected]
And[protected]. Now when i want to cancel my ticket she said she
Can not till there is no remarks. I want to ask this from air india if
Srinagar staff hasn’t put any remarks after offloading us from flight, what’s my mistake in it.

I want complete compensation on this. Cancel my earlier tickets from
Srinagar to surat and credit the amount back. Also i had to pay extra
On fresh tickets i want that too to get reimbursed.