Air India — pathetic service by air india crew

I was travelling from jeddah-mumbai on[protected]Ai 932) with my mother. It was sehri time around 3.45 am (Time when we start fast). My mother had to take medicine before starting for fast so she asked me to call any crew member for water.

At 3.45 am i pressed the crew assistance button above my seat for help. After waiting for 30 minutes when no one came at my place for help i went back personally to take water. When i reached back of the flight i saw all the crew members were having good chitchat without caring anyone onboard where everyone waiting for water since it was sehri time.

When i raised my concern to crew members, they said that they already served water to everyone 15 minutes back which was big lie. And they started talking to me in very rude manner. Other passengers when heard my voice then they started complaining that even they were waiting for help for so long.
Even though if they had served water 15 minutes back then what about if there is any emergency after 5 minutes?

Crew members were treating all the passengers like army officers. I have travelled with so many international airlines till now but this is the first time i have seen crew members treating passengers onboard so badly. Hardly they have spoken with anyone politely or they have smiled looking at anyone. I understand most of the passengers onboard were labour class but that doesn’t mean they are traveling for free and they don’t deserve service for which they are paying to airlines.

Crew members are the only care taker of passengers when they are thousands of feet above the ground level where they cannot ask for help anyone else. No doubt this level of service by air india forced them to go in debt and look for their bidder.

I would really appreciate if air india train their staff and ask them to provide service to the passengers for which they are getting paid.

Also, i don’t want to describe about mumbai-jeddah flight on[protected]Ai 931) where take off was delayed by 5 hours and we were forced to come out from the flight after 2 hours of boarding to change the plane since there were some technical issues in the plane. Amazing part of the story here is air india provided peanuts as compensation to all the passengers for 5 hours delayed.

Please check the authenticity of complain with your crew member. Hope they will spill out truth what happened onboard.

Shehzar khan