Air India — poor service and rude behavior

Address:

New Delhi, Delhi

My mom and dad are traveling with air india from delhi to usa. My mom is diabetic and she has swallowed feet so she is not able to walk properly and my father has knee issue both are not comfortable in walking so long so we opt for wheel chair for them at delhi airport. But when they reached their and asked for the wheel chair they denied and said we just provide to them who are not able to walk a single step with very harsh tone. Nowhere it is written that this service is for handicapped only. And this is not the way to treat someone. If this is your way of treating then you should remove this option