Air India — poor state of the entertainment systems and food

Address:

2573

We flew from lhr to syd via delhi using two planes. Both were badly maintained the first plane our entertainment systems and light switches did not work and as most of the other systems on board were giving trouble none f the staff call buttons were being answered. We had to move our seats to a less comfortable position at the rear and still had a little trouble onme a 7 hour flight without light or entertainment is not what we paid for. The second [plane did not allow anyone to put on their private light and as they turned off the plane lights for most of the 12 hour flight it was most uncomfortable they even gave out the immigration forms to be completed and then turned out the lights before they could be completed. On this plane the food was inedible to a european who cannot take spices and the only meal we possible could have eaten the last breakfast was still almost frozen and was squashed flat it was a cup cake and a cheese croisant not the standard we are paying for we would have done better in almost every other airline. Additionally the plane was delayed by 3 hours so something is rotten in the land i believe the luggage which eventually arrived had my large case smashed beyond repair. The corner was completely ripped off and the wheel was gone almost new case used 4 times had to leave the airport without complaining as we had a train to catch and if missed a 1.5 hour wait for the next train