| Address: | Hyderabad, Andhra Pradesh |
Dear sir/madam,
This is abhilash, i sent 3-4 emails (From 22nd september) to [protected]@airindia.in, [protected]@airindia.in, [protected]@airindia.in but i never received any reply. I dialed customer care but they are not helpful and they simply say we do not have any information about refunds/ ecommerce issues. It's pathetic that ecommerce doesn't have a contact number. I bet you are the only department in this world who deals with customers but not contactable.
I made a reservation on air india website on 09th september 2018 to fly from hyderabad to london on 19th september 2018. I was little worried initially as it was my first flight journey but the air india staff was very helpful at the airport and in the flight, thank you air india.
I contacted customer service 16th september 2018 to check if 3rd baggage (For free) is allowed under students offer as i am traveling for the first time but they said no. It looks like they didn’t realize that i am a student. On the same day i paid inr 14, 121 for pre-paid baggage at (https://flightservices.airindia.in/)
While checking in at the airport air india staff gave me an option to use free 3rd baggage allowance as i am a student and flying for the first time and asked me to contact air india customer service to get refund for the pre-paid baggage, which i haven’t used.
I would appreciate your consideration in this matter as i was not able to use the pre-paid baggage i request you to initiate a refund. My details are given below.
Ticket details:
Name : abhilash
Ticket no : 098-[protected]
Booking reference no (Pnr) : j76fe
Web reference : aibe43887845
Issued date : sun, 9 sep 2018
Flight : ai 543 / ai 111
Departure date : wed, 19 sep 2018, 10:00
Prepaid-baggage details:
Booking reference : j76fe
Optiontown confirmation : [protected]
Transaction date : 16 sep 2018
Dear air india, it is really frustrating when your team is apathetic while customers are in pain.
Thank you in advance and i shall look forward for you reply.
Best regards,
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It’s been more than 2 weeks since I posted the issue here and two and half months since the issue raised. Could you please resolve this? Or will you be resolving issue that are posted on Twitter or it should come from Ministry of Railways or President if India.
Thanks,
Kiran