Air India — preponement of flight with prior information

Address:

85 L, CPWD Colony, Vasant Vihar, New Delhi, Delhi, 110057

Dear sir,

This is to bring to your kind notice the bitter experience my family and self faced due to the mismanagement of air india.

I have booked an air ticket (Tkt no. 098-[protected] & tkt no. 098-[protected] – pnr no. Yl53w (Ai) – mrs. Puthur shyama & mr. Chandrasekharan theeyancheri othayoth) for myself and my wife and for my son deepak c. Nambiar (Tkt no.098-[protected] - pnr :hkdct (Ai) for 06.09.2019 in flight ai-425 from new delhi igi airport to kannur intl. Airport. While issuing the ticket, the scheduled departure from igi airport mentioned was 11.00 am. Accordingly we planned to reach the airport by 9.30 am as per normal reporting time for domestic travel.

However, to our utter surprise at 08.32 am on 06.09.19 we have received an sms msg from air india that your flight will depart at 9.40 am. We were shocked to see the message as our residence is around 13 to 15 km away from the airport and we will not be able to reach the airport on time. Yet, we tried to reach the airport as early as possible but could reach the airport at around 9.25 am. However, we were not allowed to board the flight and were informed that the check-in is closed. We have asked the ticketing staffs to get us a ticket in alternate flights, as we have to attend a family programme on 7th sept, but they were not ready to so.

Due to the inept handling by the airline staff, we had to face lot of financial loss and mental agony due to unnecessary pressure by ai with the sudden change in schedule without proper information.

We request you to kindly look into the matter to avoid this kind of situation to any passenger in future. Please also adequately compensate for the financial loss incurred for travelling to airport and again to home and other expenses (Like food) and mental agony we had to suffer due to the sudden change of schedule without prior information.

Thanking you,

Yours faithfully,

Chandrasekharan theeyancheri othayoth