Air India — Reached in time at air india counter but we are refused to board the flight stating that we are delayed.

Address:

Ranga Reddy, Andhra Pradesh, 500046

Dear manager,

Here is my complain against one of your counter manager mr. sachin trivedi. i am 82 years age, i was traveling with my wife who is 75 years (who is a heart patient) and my grand son who is 13 years, i am 200% sure that i reached very much in time and atleast 55 before the schedule departure, but when we reached the counter mr sachin trivedi askd us to go from one counter to others and killed the time. after that he told us that we cannot travel as we are late. there are special request for two wheel chair for me and my wife. as a senior citizen it is expected to get some help from the airlines staff but very sorry say that instead of helping us they harassed us and put us in great difficulties. imagine how a 82 years old man manage to come back from airport to home.

Below are my booking details, i would expect a reply from your organisation and ensure that senior citizen should get some privilege while they are travelling.

Travelling from hyderabad - kolkata.
Booking reference no : h1rhz
Travelling date - 4th october 2016.
Departure - 6.00 am.
Passengers
1. murari mohan adhya - ticket no 098 [protected]
2. aparna adhya - ticket no 098 [protected]
3. aditya sengupta - ticket no 098 [protected]

Best regards

Murari mohan adhya.