Air India — Refund and Complaint

Hi Team,

Sending you this email for cancellation of my ticket.

SANDEEP KAUR GILL (PNR: 5NNOME) (Ticket No: [protected] )

Today evening when I went to the airport to board my flight AIR INDIA refused me to board the flight stating that the name of my passport is mentioned Sandeep Kaur and on the ticket it says Sandeep Kaur Gill and so that is a miss match and AIR INDIA can’t make any changes on the name and will have to ask the service provider to amend the changes for correction of name.

I got the massage from the management supervisor on the floor that India immigration have changed their rules and if there is a mismatch in the name Indian immigration will depot me. Just to clarify I travelled with the same name ticket from India on the 21st of April and there was no issue as such.

MY QUESTION IS IF I AM AN INDIAN CITIZEN, RESIDING IN INDIA, TRAVELLING ON A TOURIST VISA TO VISIT MY HUSBAND WHO WORKS IN DUBAI WHERE WILL THE INDIAN IMMIGRATION DEPARTMENT DEPORT ME ? Had that this would have been the case me travelling from Mumbai to Dubai I could have understood that Dubai immigration could have done that.

It’s a big fraudulent activity that AIRINDIA is trying to justify. So rude and unprofessional and when told the supervisor that this could be a no show he simply said that it’s your problem and not ours. What should I do now as my Visa validity will get over, I don’t have the funds to book a ticket back.

If no action is taken all charges and fine should be taken care by AIR INDIA.

Regards,
Sandeep Kaur Gill
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