Air India — refund

Address:

400082

This is regarding refund of rs. 5040 paid for extra baggage booked for ticket number[protected]Emd number[protected]. I had booked and paid extra baggage for travel from ahemadabad to mumbai, but there was change in schedule so we had to cancel my journey. I am continuously following up with call center rep since 4th sept 2017 but they have only one reply that refund will be processed within a week and they will call back on my number once it is processed, but it never gets processes

Take this on priority and process refund as its been more than 3 weeks since i initiated the cancellation & refund process