Air India — Refund

After paying the rescheduling charge to Air India through the link which was forwarded by Air India customer care, Air India did not provided me the tickets on time and I took another tickets of Air India worth Rs 18, 299/- (for my journey). Request please refund my amount of Rs 10, 504 (ticket fare) + Rs 1, 061/- (rescheduling charge) = 11, 565/- for not providing me the tickets on time or Refund the amount of Rs 18, 299/- which I paid again to Air India.