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Air India — Refund

Hi, This is regarding Y2WQ0 PNR - total 8 tickets 4/4 up&dn Bangalore to Kolkata. Flight rescheduled from morning 11 AM to early morning 1 AM around so need to cancel all ticket. AirIndia call centre agent cancelled only over the phone and mentioned entire amount will be refunded. But after several followup, only 7K+ refunded out of 29K+
Pls refund rest of the amount.
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