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Air India — Refund

I booked a ticket in Air India PNR YZ2PW
From mumbai - dubai - delhi through airindia web app. Paid Rs 79, 102
Ticket did not come on line therefore I booked the ticket through travel agent.
How ever later the ticket came on mail
And i had double ticket on same day same route I called air india and the representative cancelled the ticket and told to send refund
I have not received refund.
Air india call centre numbers are not working
I want to lodge complaint of refund of RS 79, 102.00
Thanks
Prithi shah
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