[Resolved]  Air India — Refund

I have booked an air India ticket from Heathrow to Bengaluru for 12th January 2022. Unfortunately, I couldn't perform the travel as I was tested COVID positive. There was an offer from air India on a waiver of rescheduling fees if tested positive. I contacted the customer team, who has informed me that I could avail of the waiver from the air India office, not through the website. Does it make any sense for a covid patient to go to an air India office which was 350km away from my current place? I paid the rescheduling fees of 140GBP and changed my booking to 23 January 2022. I recovered in five days and the antigen was negative. To my bad, RTPCR was tested positive, which is common in recently recovered covid patients. Again, I contacted Air India. After my request, they put my ticket on hold with the assurance that I can confirm the date after receiving a negative report. Finally, I was tested RTPCR negative. Immediately I contacted the customer team to get a confirmation on the travel date, and as result should be within 72hours to travel. I tried the whole day and night to get connected. Meanwhile, I booked the remaining tickets for traveling and all the arrangements have been made. They picked up the call and informed me that they cannot book the ticket as I haven't sent the covid positive report. If I'm sending it at that time, they will take 24 hours for ticket confirmation. I was not having any option. I won't have a place to stay if i wouldn't have performed the travel. I booked another ticket by lending money and reached India on 31st January 2022. On March 31st, 2022, I received a refund for my previous ticket(255 GBP) from a total of 544 GBP. The reply from the customer team was rescheduling fee is not refundable apart from the cancellation fee of 150 GBP. I am student who lost so much money during this travel. Iam requesting to pay me back atleast the rescheduling fees. Why should a customer be at loss or bear all the charges, if the mistake is from Air India.