Agostinho Ribas/Ana Rocha
Booking reference: [protected]
Milan to New Delhi - AI138
Confirmation Number: ZB3SL
Plus, our link flight from DELHI to CHENNAI (553 K AIRCRAFT-32B CONTROL NO.: ZB3SL)
I am writing to complain about the unacceptable treatment I have received from Air India. My flight with the airline was cancelled more than three years ago, and despite numerous attempts to seek a refund or compensation, I have received no resolution.
I understand that unforeseen circumstances can sometimes lead to flight cancellations, but the lack of communication and customer service I have received from Air India is completely unacceptable. I have made multiple attempts to contact the airline through email and phone, but my inquiries have consistently gone unanswered.
I am extremely disappointed and frustrated by the way in which Air India has handled my situation. It is unacceptable for a company to hold onto a customer's money for such a long period of time without providing any sort of resolution. I demand immediate action to be taken to resolve this issue and provide me with the refund or compensation that I am owed.
If I don't hear from you any soon I'll contact the Indian authorities directly. I trust that the Indian Government will take appropriate action to ensure that customers like myself and my wife are treated with the respect and consideration that we deserve.
Sincerely,
Daniel Ribas Was this information helpful? | 
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