Air India — Refund denied due Xxln of AI flight

Address:

Thiruvananthapuram, Kerala

Dear Sir,

Greetings from Air Travel Enterprises !!!

It is so pathetic and bitter experience from Air India that it denies refund to passenger even the flight is cancelled .

Ref PNR-YB5HN, we issued a ticket to MR DHANESWAR/CHAND a business man, for his travel from Dubai to Bhubaneswar for 8 Apr, in

AI 996 DXB-DEL and AI 77 DEL- BBI . Unfortunately AI 77 is cancelled and AI 75 is rescheduled which was departing at 1105AM and he was not able to attend his meeting held at 1100 AM/08 Apr at Bhubaneswar .

Schedule has been changed on 6 Apr and we informed the guest about the update . Since there was no use of taking that delay connection for him, he wants to xxl the ticket and asks for full refund as he didn't use any of the coupon .

But the staffs of Air India, Trivandrum, Kerala says rudely that the guest is not eligible for full refund and denies the refund .

Kindly explain how can they deny his right to get full refund ? Do the guest is responsible for the flight cancellation ?? Who bear the cancellation charge if Air India denies the refund ??

Tkt[protected]

NAME: DHANESWAR/CHANDMR
PNR-YB5HN