Air India — refund due to death

Address:

Call centre-Air India-GURUGRAM

I dr kunal parikh booked air india ticket-28th jan2020 e-ticket no[protected] from sydney to ahmedabad. As i cancelled my ticket in 20 minutes by calling back, talk to same customer service attendant. He assure me that refund will processed within seven days as refund is due to death in the family.
After following up airindia by sending multiple emails, personally visited ahmedabad airindia office. I havn't got positive reply. And pass the buck over refund.

As a front line worker, i work seven days a week, please at least acknowledge my request, do the right thing. Air india.

Regards