Air India — Refund for cancelled tickets not received

I had booked 2 return tickets for travel in May from Bangalore to Chicago, which had to be cancelled due to travel ban imposed by USA. I have raised the refund issue and called Airindia customer care several times, but no refund, only excuses and false assurances of it being processed in next 3/5/7/15/21 days. PNR for the booking is YEHL5.
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