Air India — Refund for extra baggage pending for 8 months

Address:

Chennai

I was travelling from singapore to chennai on 6-dec-21, a week prior to my travel i had paid an additional 142 SGD on air india website for additional piece of luggage to carry my 55 inch TV. Unfortunately, on the date of my travel at the Singapore check-in counter, i was told tat the flight is narrow body and they cannot accommodate my 55inch TV though cargo door.The check-in folks told me to reach out to air india to Request the process my refund of 142 SGD. Its been 8 months and customer care team makes up excuses saying they are not able to see booking coz o[censored]pgrade.