Air India — refund for the canceled tickets

Can someone from the air india team revert with my refund status? It's been more than 19 days now. I haven't yet got the refund for the tickets that i canceled on 28th dec'18.
I called the customer care number multiple times finally they told me to write a mail to ecommerce id and even after doing it there is no response. While the cancelation was done it was committed that the amount shall be refunded within 7-10 working days. It is way above the timeline. How unprofessional is this? No wonder air india is going below in services.

If there is any decency (Air india team) kindly revert with the refund status. Highly disappointed. Would never choose to fly with air india again if this is the service.

P. S - ticket no: 098-[protected] & 098-[protected]