Air India — Refund for the tickets

Address:

E-01, 203, Meghmalhar Society, Sector 10, Ghansoli-400701

Hi Team,

On6th January while travelling from Mumbai to Delhi PNR for the same is 65AZ5V .
I have already reached at the airport on time however when my time came to weigh the check in baggage at counter ground staff has denied to take the same saying boarding has started we could not take and you have to lose the flight and rebooked the same from Indigo Airlines wherein for the same que Indigo took only 15 minutes for baggage clearance as compare to Air India who took more than 45 minutes for the same que due to very very slow staff, un-supportive ground staff also we have made the request to arrange the alternate however couple of supervisors such a rude they did not look even and didnt tried anything just said in no we cant do anything for you. Also none of the ground staff even made the priority baggage check in announcement for this at airport baggage counter.

Also when travelling on 14th Janaury from Delhi to Mumbai with PNR 65C6WG i have reached airport pretty much on time around at 4.30PM i have reached however my flight departure time was 7.10PM on this day we have been mentally and physically harrased by Air India at airport on 15h Janaury around at 4.30AM in morning after waiting around 12 hours we have been told our flight got cancelled my wife has to suffered from medical emergency. However none of the arrangements were done by Air India at airport neither for most importantly water and food they could have arranged as Indigo airline arranged for their customer but Air India did not even offered Water & food also due to which we have to suffered physically and mentally at airport which caused us physical as well as mental sickness cause of Air India's zero management on refreshments to us.

Considering above two I just need a justice in refund of these two tickets along with some extra benefits as I have suffered a lot cause of Airlines negligence, rude staff and irresponsible behavior at airports.