Air India — Refund is still not received even after 8 months

Ticket #[protected]
Hello,
No response or refund to my original ticket[protected]Delhi - Toronto). Flight was cancelled due to Covid. Travel Agent already submitted the RA number [protected] . And made many calls to Air India. No response. Never expected such a pathetic service that even after 8 months, no refund is made. Would appreciate if someone can help and escalate to concerned department to resolve and refund the amount.

Thank you,
Tripta Ahuja
Toronto, Canada
[protected]
Email: [protected]@gmail.com