Air India — Refund not given

I have tried to book ticket on Air india website on 13th september.
PNR Generated Ticket Not Confirmed.
Called customer care on 18th and came to know that the ticket got cancelled and refund will be done.
followed up and a case booked with number 17487161
a mail has been sent and reply received to give details as below.
later neither message nor mail communication from AIr india.
on 29th again i called customer care and they generated a case with another number 17568523.
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