Air India — refund not initiated - still waiting after 5 months

Address:

Air India, Delhi Office

I made a booking with air india on 21st may from delhi to paris with 3 passengers in total.
Pnr - ydvvl

The booking was cancelled same day on 21st may by air india. Of note, the booking was also air india's fault as they had issued an incorrect advisory on travel guidelines and were allowing passengers to transit in paris en route to their final destination, which at the time was actually banned by paris because of covid. Hence why the air india staff then cancelled the ticket. I was assured by the air india team (By at least 2 agents at the call centre) that the refund will be prioritised and they will issue a full refund in 3 - 4 working days.

I followed up on my request with the call centre and with over 200 emails over the last five months to process my refund. I have emails from them back in may saying i will receive my refund in 3 - 4 working days. Then another email saying wait 21 working days and you will receive it. And until now... Nothing has happened.

I have been left frustrated with my multiple calls and emails to air india with no action on their part. Every time they have told me something different. They keep saying my refund is in process when i email them and when i call the centre they say the ticket is still showing as open for use and air india has not even initiated the refund.

They are the most unprofessional team i have come across and if i could i will avoid ever booking with them again in my life.

I would like air india to urgently refund me my full amount. I am not in a position to wait any longer. I would like a written response from their seniors / head confirming that my refund has been initiated and sent to my bank.

I look forward to your prompt response on this matter. As recommended by trading standards, i would like to keep a complete record of my case, so please reply to this email address.