Air India — Refund not provided

I had purchased 4 tickets from Singapore to New Delhi on 12 December 2020 returning on 20 December 2020. The flight was cancelled due to Corona virus and I claimed for refund in October 2020.It has been more than a year now and every time I have called they have acknowledged the claim and said they are processing. To my surprise today I received an email stating that refund was made in January 2021. When I have received no such refund from Air India. My e-ticket numbers are E-TICKET NUMBER:[protected], E-TICKET NUMBER:[protected], E-TICKET NUMBER:[protected], E-TICKET NUMBER:[protected].
Please provide refund for my tickets at the earliest.
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Air India customer support has been notified about the posted complaint.
Complaint comments 

Comments

There are no sufficient evidences of the claim:
E-TICKET is property of the passenger and of the air carrier.
You can find the comments to the complaint in section "airlines - Jet airways" dated 30OCT2021 fruitful.

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