Air India — Refund not received

Address:India

I cancelled my flight and requested a refund for two fares. I had a ticket which was refundable. For more than 6 months now, I have been chasing air India for a refund and each time we call customer care they say to write an email to the eCommerce email ID and to date, I have not received any response, I don't know what to do next and my money is stuck with them
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Air India customer support has been notified about the posted complaint.
Jan 20, 2021
Updated by azrakhann
Thank you, I don't know if they're going to be bothered to get back and look into my problem.
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Thank you, I don't know if they're going to be bothered to get back and look into my problem.

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    Air India Phone
    +91 11 2462 4075 [Helpdesk]
    +44 207 760 3290 [UK]
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    Marine Drive, Nariman Point, Mumbai, Maharashtra, India - 400021
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