Air India — Refund not received for tickets booked in June 2021

Hi,

I had booked a flight on Air India on 10th June 2022 and raised a cancellation request on 28th June 2022. Air India confirmed refund request immediately.

Since then, I have called almost every alternative week, sent e-mails and chased every possible way possible. It has almost been a year and still havent received my refund. Refund amount is approx. INR 1, 50, 000.

The call centre says that they can only raise an internal request, however, do not have any sight on the status. Also, they do not provide any escalation channels and neither assist in getting this sorted.

For a year my refund is not received and the amount is also quite big. With TATA group taking over I expected things to get better, but looks like it has become worse than before.