Air India — Refund not received since January as promised

संदर्भ संख्या / Reference Number : WB-IDEL[protected]
स्थान / Location : Delhi
फीडबैक प्रकार / Feedback Type : Enquiry
श्रेणी / Category : Delay / Cancellations
उप श्रेणी / Sub Category : Delay/Cancellation
उड़ान प्रकार / Flight Type : INT
उड़ान संख्या / Flight No. : AI104
यात्रा तिथि / Date of Travel. : 12/Jan/2022
टिकट संख्या / Ticket No. : [protected]
विषय वस्तु / Content : Hello, I called on January 7th 2022 and cancelled my flight to Delhi that was scheduled for January 12th 2022. I have not received my $740.00 refund. The refund was supposed to arrive on January 20th at the latest. Can you please forward it to me as soon as possible? Thank you.
स्थिति / Status : Acknowledged
रिपोर्टिंग तिथि / Reporting Date : 01/Feb/2022 08:13

I have called Air India Support at least seven times since January, and I have talked to a representative each time.

First they said the refund was on the way within 7-21 business days. I called after those days had passed. They said the refund was delayed. They told me again I would receive a refund within 10-14 business days and that I would receive an email or phone call within 4 hours. No one contacted me.

I called throughout the year and the same process has happened each time, where I am told "Your refund is coming." and it doesn't.

I called again today, same explanation. They didn't call or email me within the four hour window they said they would.

I called another time today. I was told my refund will arrive October 24th 2022. She hung up on me when I asked for a manager to be certain.

I called again. Hussein told me my refund will arrive within 4-5 business days.

This refund should have arrived on January 20th 2022 at the latest. It is nine months later from that date. This must be resolved immediately.

guest complaint # 17845512