Hello,
1. This email is regarding multiple bookings that happened while booking a ticket through air india website 24 Dec 21 for Mrs Sashi . Where in, while booking a ticket from Mumbai to Hyderbad on 26 th Dec 21, the booking process abruptly stopped after the payment had been done and thus money was deducted from my account INR 5104/. However no booking confirmation was received either on the website which showed a failure page without any option to reset not by email or msg on the phone no given for booking. PNR was not know or received. I took it that, money although has been deducted will be refunded within 24-48 hrs.
2. Thus I initiated another booking immediately after 15-20 mins and received a PNR - J0TQF on successful completion of the booking.
3. However on travel day i got a call from air india after my wife had boarded her flight asking her location and we were informed that there exist another booking in her name. PNR was J0TYS. Now i request immediate refund of that amount since Air India is responsible for this interruption in the booking process, not sending PNR or booking confirmation either by email or msg.
4. I would also like to state that i tried reaching out to customer care without avail since it takes no less than 30-40 mins to reach out to an executive only to be turned down. Your booking process is itself a nightmare considering the no of times it asks a customer to acknowledge the He/she is not a robot. Considering the brand of Nation carrier and new management please do some justice to your travelers.
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