Air India — refund of amount

Address:

B-112, Gulmohar garden, Hyderabad, Andhra Pradesh, 500076

Dear sir/ma'am

While booking ticket from air india website the amount of rs 16, 802/- was deducted without the booking.

Transaction got failed while booking the ticket and payment as such i booked another ticket. Transaction against which ticket was not booked was pending from bank (Sbi), which got approved on 24th, and it is no more pending with sbi and amount is credited to air india account.

I have several time contacted air india regarding the issue and requested to make refund. However no satisfactory response is received.

It has been more than 2 weeks and refund of 16, 802 is not made.
I am attaching the bhim transaction details as proof for the approved transaction.