[Resolved]  Air India — Refund of cancelled tickets

I had booked return flight to Goa on 10 Nov 21 as per booking reference HBLKX and an amount of ₹ 33, 402 was charged through my ICICI Bank debit card. Due to unavoidable reasons, I had to cancel the booking within 24 hours. As per Air India policy, I am supposed to be refunded the full amount in case of a cancellation within 24 hours of booking, but I didn't receive the refund. I registered a complaint with Air India customer care with reference number WB-DDEL[protected] on 05 Dec 21 and got a reply that refund would be processed in 3-4 weeks, but nothing happened. I again registered a complaint on 11 Jan 22 with reference number WB-DDEL[protected], but there has been no progress on the case. Please assist in refund of money