Dear Customer Service,
I had booked my original ticket number 098 [protected] PNR Number: JGL27B Frankfurt – Delhi – Frankfurt for 2 PAX Mrs. Shellika Seth and Ms. Aalisha Seth. Subsequently I had put an online bid on the 16th of July for upgrade of the return segment on the 2nd of August which was accepted for EUR 580 for each passenger and I was charged EUR 1060.00.
However, at the last minute on the 1st of August I had to change the date of travel, due to a family condition as my mother’s health had deteriorated, and called up the call center. The agent told us that since we had already been upgraded we can only change the ticket in the same class i.e. business class and will have to play the fare difference and the online upgrade price will not be taken into account. I was also informed that I could contact the web customer service to request for the refund of the online upgrade bid price for the original ticket.
Now I am in a situation that I have paid Eur 580 per passenger to upgrade one-way flight and then I have been charged fare difference of INR 44, 444+7310 per passenger to change the date and this on top of the original ticket price of EUR 830.68 per passenger for an economy return flight.
I have contacted several departments through emails to request for a refund of the upgrade bid price and have received a negative response on 18th August 2022 citing point no.8 of the “Air India Online Upgrade Terms & Conditions" which mentions that the online upgrade price will not be refunded.
While I understand and acknowledge the T&C but since I had to change the date of travel, either the upgrade price should have been considered while calculating the fare difference or any excess / duplicate charges levied upon me should be refunded.
I respectfully urge you to please look into this matter and help me to get justice through appropriate refund.
Many thanks
Respectfully yours
Shellika Seth Was this information helpful? | 
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