Air India — refund of failed ticket booking

Address:

New Delhi, Delhi, 110001

I was booking 2 tickets of flight no. Ai-156 from delhi to goa for the date 31st august 2019 for self and my husband. I opted to pay via upi. An amount of rs. 7194 was deducted from my bank account. However, i did not get any ticket confirmation mail from air india. I called air india customer care where i was told that pnr jxs53 and jsx3w were generated but the tickets have not been booked. They told me to raise a refund request by mailing the issue on [protected]@airindia.in. I have emailed them thrice. Howver, i did not get any response from their side. I am afraid to book tockets again without written confirmation from airindia that earlier rhe tickets have not been booked. The upi refernce id for payment is[protected] and the time of transaction is 12:51 am on 1st july 2019. I request you to confirm that the tickets have not been confirmed and raise the refund at the earliest.