[Resolved]  Air India — Refund of flight canceled

I was supposed to fly on the 31st of March 2020 from Milan to Delhi and from Delhi to Coimbatore. I have a return ticket coming back on the 29th of April 2020 same way.
The flight was canceled by Air India and I have been calling the customer service numbers many times. I have sent many emails and never received the reimbursement or a reply.
Air India told me that payment was made in October but it never reached my credit card or bank account. I have request to investiva on where the funds were sent but nothing happened.
Eticket[protected]
I request an immediate refund as this matter is longer than a year.