| Address: Air India, Mumbai |
| Website: www.airindia.com |
This is the mail I have sent to Air India:
This is with reference to my refund request, Case ID: 13886149, regarding my cancelled Vistara tickets ( PNR: VHTECJ ) on 4th November 2024. Despite repeated assurances and multiple follow-ups, the refund of ₹55, 612 has not yet been credited to my credit card account since 4th Nov 2024.
The following critical points are worth reiterating:
a) Cancellation Confirmation: The tickets were cancelled on 4th Nov at 11:18 AM, and I was assured of a 100% refund by Aradhana of Vistara
Vistara Cancellation Reference Number: 12177506.
b) Vistara Ticket Details:
Mr. Ramesh Taparia – Ticket No: 228-[protected]
Mrs. Poornima Taparia – Ticket No: 228-[protected]
c) Further Clarifications:
I have already uploaded the Vistara tickets confirming the paid fare of ₹55, 612 (₹27, 806 per person).
Air India tickets, as mentioned earlier, are unnecessary for this process.
I today spoke with Ms. Parvwana from your Customer Care Team on 17th December 2024, who confirmed after checking with Mr. Amit that the refund would be processed by today evening. Hope that Air India will stick to their words and process the refund today itself.
It is highly disappointing that even after 45 days, the refund has not been credited, especially when tickets were purchased with a 100% refundable fare in Premium Economy, as reconfirmed by Ms. Aradhana.
Given this unacceptable delay, I have decided to shift my future travels to IndiGo, where refunds are processed within 48-72 hours.
It is also a pity that a very good product of Vistara, rather than upgrading, all the good systems & SOP's have gone down the drain and a very good product is literally killed.
The cancellation took place on 04-Nov-2024 & even after 45 days the refund is still not made. It is indeed a shame & ridiculous that even after providing the credit card statement & Vistara tickets as a proof that for each person Rs 27, 806 (totalling to Rs 55, 612) were paid.
You also know that Madam Aradhana has reconfirmed that full refund shall be made as the tickets were purchased with a 100% refundable fare on premium economy class.
Can some person in Air India systems be bold enough and unreasonable to process this refund at once. The reasonable person & reasonable process might take another 6 months.
Kindly confirm once the refund has been successfully initiated.
Warm Regards,
Ramesh Taparia
Please help me to get this money.
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