Air India — Refund of ticket cancelled by air india

Dear Sir,
A flight had been booked with Air India vide LOCATOR/CONTROL NO.:Y0V1W from Delhi to Birmingham Flight NO AI 1117 journey date 5th February 2021.Ticket Number : [protected], [protected]
Sector booked/travelled : Delhi-Birmingham
The said flight had been canceled by Air India due to operational reasons. We thereafter booked another flight with Air India from Delhi to Heathrow airport London for 4th March 2021
We have requested the Manager E-commerce as evident from the several e-mails for a refund. You may appreciate an inordinate delay (as more than four) has been done in the refund. And the issue has now become an embarrassing matter.
I once more request your personal intervention in the matter. A reply in the matter shall be highly solicited.
With best regards,
KAILASH CHANDRA JOSHI
Mobile No.91 [protected]
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