Air India — Refund pending since Nov 2020

BOOKING REFERENCE JSJR1
TICKET NO.[protected]

I had requested for cancellation of the LTC booking (Kolkata to Belgaum and Belgaum to Kolkata) through Air India customer care (tele;[protected]. The customer care executive had cancelled my booking and further directed me to email [protected]@airindia and request for refund, which I did on 04 nov 2020.

Since then I made multiple efforts to get my refund but no luck. I had paid INR 45, 682/- for the tickets and was supposed to get full refund.

Its only now that I have learnt about this platform and I feel there is some hope.I am requesting for full refund with appropriate interest please. its been so long, kindly help.