Air India — refund processing for flight in jan'20

Address:

New Delhi, Delhi

I have been chasing a minor issue of refund of cancelled flight tickets as per below details:

Delhi - dharamshala 13th jan e ticket[protected]
Dharamshala - delhi 15 th jan eticket[protected]

The flight was cancelled due to bad weather conditions.

Since last 10 days, i have been constantly chasing the above matter on phone/mail without even any reply email!! And always getting the same reply on phone that refund is in process!!

1.in no uncertain terms, i am registering strong protest and complaint for the undue harassment and frustration in this entire ongoing mismanagement and processing fiasco from air india refund processing team.
2. I would also highlight that some phone numbers on their website or provided to me by air india's customer support representatives are non functional[protected]/ 49631097/[protected] or not attendedl!
3. There is no escalation matrix or complaint redressal system in this organization's system where customer's concerns and plight can be highlighted, if it is not getting handled properly.

This is a complete joke in today's business.

All in all, i am inclined to think that flying association with air india is painful & frustrating experience. Hence, my only request is to let me know what is the timeline for resolution of refund process.

And also, responsible process holders for this mis-management which have caused endless follow ups/ frustration and headache should be held accountable.