Air India — Regarding Full Refund

Dear Sir

Air India is always a preference for an Indian who wishes to travel in India or overseas since it has a culture and tradition of delighted customer experience.

In the month of Feb'20 me and my family had decided for a vacation at GOA in the month of May'20 as per our leaves sanctioned being a salaried employees.

As you are aware that the world was badly impacted with COVID-19 Pandemic and it brought a threat of life for human beings. Post nationwide lockdown life has changed in a drastic manner and human beings have been forced to choose its priorities for survival.

Current situation has also impacted our travel decision and we had to decide to drop the vacation plan at goa. But when we approached Air India for a complete refund we were asked to defer the travel plan surprisingly.

Sir I wish to bring a few facts into your kind notice as stated below which clearly reflects why we cannot defer the travel plan.
1. We have 4 members in our group suffering from a heavy diabetes problem and always carry their medical kit as prescribed by the doctor. Currently its very difficult to travel to these people as they have high propensity to be infected from COVID due to poor immune system.
2. We are salaried employees and facing salary cuts due to industry slowdown. We found it very difficult to meet our family needs and such financial help (Ticket Refund) will really help us to make most of our expenses.
3. We have 6 children below 10 years of age and travel with these age groups is equally risky as with senior citizens.

I urge you to consider the above facts kindly arrange to approve a complete refund of fare paid by us. Please find the attached tickets details for your reference.

Me and my family will be highly thankful to you for this act of kindness.

PNR:-
1. HVCK0
2. YY4HL
3. YMWH7,
4. HDK1H
Regards
Harshit Mathur
[protected]