Air India — Regarding the mismanagement of air india & misbehaviour done by staff

Address:

Agra, Uttar Pradesh, 282010

I Dr Rishi Bansal would hereby like to express dis-satisfaction of boarding flight Air india AI-035 on 27th of Nov 2015 morning at 5.10am. I had booked one stop flight no. AI-439, from new Delhi to kochi which was later changed to direct flight AI 035, after telephonic conversation on 23/11/2015. No written proof in the form of SMS or email was sent to me despite request for the same. Secondly, regarding the misbehaviour of Air India ticket counter staff Mr Santosh. Talking with him in the same context, he refused to take the responsibility of AIR INDIA. When I showed the proof of call recording, then he along with Mr Sarvesh Kumar said "TICKET CANCEL KARAO AUR DOOSRI AIRLINE SE TRAVEL KAR LO HUM TUM JAISE LOGON KE LIYE BAIDHE NAHIN HAIN". He also told me "TUM JAISE LOGON KO SASTI TICKET MIL JAAYEGI TOH PHIR AIR INDIA MAIN AA JAOGE". He also abused me which cannot be written. When my wife intervened into the matter they misbehaved with her as well. When I tried to record the whole incident into my mobile he took my tickets and told me that we will be thrown out by the security staff and was forced to delete the recording. These things can be checked by CCTV footage if available. This was a lifetime bad experience by airline company and thought of sharing my experience with the authorities so that this thing does not happen with other passengers. Henceforth I will think twice before booking the air India tickets. Hoping to intervene into the matter and respond Dr Rishi Bansal 12, Gajanan Nagar, Shahganj, Agra PNR-HR7MM Booked Request id-GOFLDAPIHDFC9e30f[protected]