Air India — registration a complaint against the airline for delaying the flight for the their own benefit and keeping the passengers in worst conditions.

Looking for a compensation, for the airlines mis-conduct.

I was supposed to board a flight air india from delhi – mumbai on 25th nov, 2019 at 6pm, and an email was sent to me that flight has been delayed by 30 minutes, and new timings will be at 6.30pm. After travelling for almost 6 hours from chandigarh to delhi, and spending almost another 2 hours at airport, we found out that the flight was again delayed and new timings were at 7.20pm. When none of the crew members showed up, everyone got mad at the airlines and we were advised new timings of 8pm, and then finally crew members showed up at 8.20pm. We left delhi close to 9pm, which made us missed our connection to toronto from mumbai at 11:55pm.
Later we found out that air india did that on purpose to combine all their flights, as they were not able to fill their flights. None of the staff members of ai could advise us the reasons, and kept silent towards the whole scenario and even the manager was not able to accommodate any answers to passenger’s questions.

Once we arrived in mumbai around 11.30pm, ai staff members asked us to run towards the gate and helped us clear immigration and security, as they advised us air canada flight is waiting for us and they wont leave without us. As there are more than 30 passengers. 6 of the passengers including myself, made it out to the gate at 11:45pm and were advised by air canada’s staff members that the gates were closed and they had already informed ai staff that they wont wait for us. It made us more mad, as we ran all through the airport to board the flight and still didn’t get on to the flight, as ai staff members didn’t knew what they were doing.
And then the blame game started between ai and air canada, after a while we were taken back to the immigration to get our immigration stamped cancelled as they asked us to go back to air india’s counter and asked them to re-book us.
It took us almost 3 hours at immigration to get offloaded, and still no one came to apologize to us or offer us any water or food.

After 3 hours, we finally went to air india’s counter and saw that other passengers were there too, and already on to air india for making our life hell. There was no clear message from air india, what they were doing for us, we were not offered food, drinks, or any sort of compensation during this time. And when i asked if they are going to re-book or give us a hotel, no one had any answers for us. Finally at 4am, i heard my name and was advised now i am going to london leaving at 7am, and from there i will have a connecting flight to toronto with a 3 hours layover in london.
Still no sight of apology or follow up from the staff. After waiting from 11.30pm till 7am, finally we were on a flight to london, where the cabin crew didn’t treat us well again. The food they served to us, was worst than i would ever feed to my dog. I called the air hostess 8 different times, and no one came to me once. Every time i pressed the button, no one showed up. There were no drinks served on this flight, except cold tea and coffee.
Finally, we arrived in london, and after waiting for 3 hours, i was on a flight to toronto. Some of the other passengers were not issued a boarding pass by ai from london – toronto, as ai staff members in mumbai, issued to a few passengers and not to all. They just let everyone go to london, and wanted to get off from the responsibility and put it on air canada staff’s. As they knew once everyone arrived in london, it would be air canada’s responsibility.
I had got mine boarding pass already in mumbai, so i was not too worried. But i was concerned about the other elderly passengers, who were standing on their feet for almost all day and were not even offered water by the staff members.

Also, according to my tickets issued i was allowed to check in 2 bags for free with 23 kgs each, but ai staff members advised me that i am only allowed 1 bag and they charged me $146 dollars for my 2nd bag. They refused to see my ticket, which mentioned 1st and 2nd checked in bag free.

This has been the most ridiculous flight, and i would like to see what kind of compensation would i be offered for the delays and mis conduct by airlines and staff members and also extra charges for checked in bag.

My details are as below:

Name – navtej singh
Email - [protected]@live. Ca
Ph - +1-[protected]
Reservation no – ym4cg, ly4t55