Air India — Regretful attitude from manager

Address:

Chennai, Tamil Nadu

I had a flight from Chennai to Chicago connecting through Delhi on Nov 6 2016. I was late for my flight AI 043, I reached about 45 minutes before departure. I am aware that I am late but had just the amount of time to board the flight, so I literally begged air India staff to check me in. But the staff were so mean and had a non pleasing attitude which i have never experienced with any air lines I flew with so far. The worst part is that the flight took much longer time to depart than their schedule! The management staff named Indumathi Srinivasan had very demeaning tone and I was surprised the way they treat their customers, also two other passengers had their issues with air India hospitality and then I regretted choosing air India. Would like to make an official complaint against the manager at Chennai and appreciate any help to do so. Thanks.