Air India — Request for refund against cancelled flight during lockdown as the payments has not been received- reg. | |||
I booked four (4) tickets in the name of MR.SHRAWAN RAIKWAR and three others on 18 February, 2020 of AIR INDIA for the stations from Nanded( NDC ) to Delhi( DEL ) vide Booking reference number ( PNR ) – HPVKT (AI), which was to be travelled on 7 May, 2020 through flight number – AI 456 However, flight had been cancelled due to lockdown and we have been provided with the credit shell instead of full amount of refund. Due to some unavoidable reasons, we are unable to travel in the aforesaid period of credit shell. So, we request you to kindly refund the full amount of payment for the abovementioned cancelled flight. Thanking you in anticipation. Was this information helpful? | |||
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Air India customer support has been notified about the posted complaint. | |||
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From Chennai to San Francisco via Delhi.
MRS RAJARAJESWARI GANAPATHY
E-Ticket Number:[protected]
MR GANAPATHY NATESAIYER
E-Ticket Number:[protected]
Travel Dates:
26 Apr 2020 MAA - DEL
26 Apr 2020 DEL - SFO
07 Oct 2020 - San Francisco (SFO) - DEL
08 Oct 2020 - DEL - MAA
The latest mails sent/received:
Please refer earlier mail below forwarded.
You are not either responding or solve the refund issue. Please consider sympathetically as you aware We are Senior Citizens above 70 age.
We expect the refund credited with in short time.
Thank you
N. GANAPATHY
Medavakkam Chennai 600100
Dt. 7/12/2020
Dear Sir,
Please refer your mail dated 17/9/2020, where in you promised to settle the cancellation amount and also assured that you will respect senior citizens. None has been done. Today is 27/11/2020.
But We do not get any information regarding our refund. Please treat this as Most Urgent issue and take suitable action.
Thank You
Natesa Iyer Ganapathy
Rajajaeswar Ganapathy
Dt. 27.11.2020
Chennai-600100.
[protected] Forwarded message[protected]
From: Ganapathy Natesan
Date: Fri, 27 Nov 2020, 12:31
Subject: Re: Our Request for Refund
To: eCommerce eCommerce
Dear Sir,
Please refer your mail dated 17/9/2020 & 11/10/2020, wherein you have promised to settle the cancellation amount and also assured that you will respect senior citizens. None has been done. Today is 27/11/2020.
But We do not get any information regarding our refund. Please treat this as Most Urgent issue and take suitable action.
Thank You
Natesa Iyer Ganapathy
Rajajaeswar Ganapathy
Dt. 27.11.2020
Chennai-600100.
[protected]
On Sun, Oct 11, 2020 at 11:59 AM Ganapathy Natesan wrote:
Respected Sir,
Please refer your mail dated 17/9/20
& our mail dated 11/9/20 regarding Our Cancellation request and our earlier emails. You promised that amount will be refunded around 20 days.
But We do not get any positive actions from your side.
We give below the mail which You sent to us and request You to take positive step
and settle the issue.
_________________
Dear Mr Ganapathy,
Greetings from ecommerce!
Kindly note we have added the ticket numbers -[protected]/25 in our escalated list.
It will take 20-25 days to get the amount credited in pax account.
AirIndia respects the SENIOR CITIZENS but the delay was due to massive back log of refunds
due to COVID-19.
Warm regards
Ecommerce/SR