Air India — Rude, unsupportive staff and poor service

Address:	New Delhi, Delhi, 110020
Website:	www.airindia.com

Dear air india officials,

Air india is a pride of our country but the staff on board is running the complete reputation of the air line with its bad experience.

Recently we were traveling from delhi to maldives (5th july, 5.15am flight). Since it was an early morning flight, we slept in the plane. When i woke up i requested for a coffee form the staff and he refused saying they are not serving hot bevergaes on the flight. We paid for and took an international flight. This is something not expected form an international airline.

While coming back on 9th july from maldives to delhi (4.35pm flight from maldives), one of the staff mr. Vishal tomar was extremely rude. I have never experienced such bad behaviour of any airline staff before.

I was in the toilet and when i came out, he was serving food. I wait for him to serve 5 rows of people. He was looking at me that i am waiting. After five rows when he looked at me again and started serving people in the sixth row, i asked him to give me way to reach my seat and he started staring at me as if i have asked him to donate all his property in my name. I confronted and told him that he should have been courteous enough to ask me to sit for some while or should have gave me the way to go to my seat but he started talking in a very rude way. He was unapologetic till the end of 5.5 hours flight.

I shall in future never ever travel with air india if this is the kind of training given to the staff for handling clients.

Food quality was poor and irrelevant. We were served cold pieces of chicken in the morning breakfast with no hot beverages.

Air india its time to improve in a big way!!

Manik [protected]@gmail.com