Air India — Seats reserved but not allocated as shown per booking

Dear Sirs,
I had purchased travel tickets from Delhi to Frankfurt and back on Air India thru Booking.com, I was given option to block seats of my choice which I did and paid 2500 person per sector (3 passengers I paid total 15000 for return journey) I was shown seat options whilst booking and I blocked EXIT ROW Seats by paying 2500 for each passenger each sector. To my utter shock and disbelief, and upon boarding the aircraft I realized I was not given seats as promised as such I was charged 15000 Rs fraudulently, Air India, refused to honour and Booking.com refused and put the ball back to Air India, can you help with this matter, thanks Pradeep ([protected]@gmail.com)
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Someone from Air India called but no written communication and communicated the refund would be done, that's wierd absolutely, appears like a sham a scam
Despite the acquisition by Tatas, it doesn't appear Air India has made any change whatsoever during this interim period, it may take decades for the attitude and egos of old staff to rest

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