Air India — service

I must say the worst experience by far.
Things that annoyed me during my travel
1) i was travelling to macau and baggage tags were not handed over to me at chennai and delhi despite me requesting several times. The answer i got was "not required madam" and finally i ended up in trouble at a place where there were none airindia officials (Hong kong airport) to help claim my baggage as i had to take the ferry to macau. Had to request quantas airlines to get my bag tag no and i luckily could claim it. Called air india officials several times but none cared to respond to my concern. What was surprising was i asked them to give me my tags atleast about 3 times and they assured me saying its not required so its clearly not my ignorance.

2) return flight to mumbai was delayed so i was directed towards cathay pacific airlines which landed at 8.30 pm (About 6 hours prior to my scheduled landing) but my connecting flight was about 10 hours late and atleast air india could have tried to get me an earlier flight. Instead they just chose to redirect me to different places within the mumbai airport to ask for the same query. Finally took my same connecting fight after waiting in the airport.

3) duty free liquor is not allowed in hand baggage i believe in mumbai international transit to domestic. Rules are rules i agree but the passengers wouldnt know the rules unless its mentioned prior as such things never happened to me during all my international transits to domestic. Had they informed me prior i could have dropped it within my baggage which had ample amount of space instead i had to check in and during my security check for hand luggage is when the authorities thought that they should mention.
Irony: i had to buy a new baggage which was more expensive than the liquor itself.
More irony: air india did not have a fragile tag. They had to write it on a piece of paper and stick it over my bag.

Cheaper than other flights "yes" but please invest in a little more and avoid these hassels as it spoils the entire mood of our journey.
This is what i have decided at the end of my travel. Thank you air india for such a wonderful experience!!!
There was indeed a lot to learn and lot new experiences!!
Was this information helpful?
No (0)
Yes (0)
Air India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Air India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    9%
    Complaints
    3151
    Pending
    0
    Resolved
    294
    Air India Phone
    +91 11 2462 4075 [Helpdesk]
    +44 207 760 3290 [UK]
    +49 69 1200 9821 [Germany]
    Air India Address
    Marine Drive, Nariman Point, Mumbai, Maharashtra, India - 400021
    View all Air India contact information