Air India — shabby treatment at ticketing counter - chennai

Address:

Chennai, Tamil Nadu, 600 043

Sir, i went to air india ticketing counter at chennai international airport counter on 27th june in order to buy a ticket. I waited in the queue for a little over an hour and when my turn came the ticketing agent looked at ticket authority and told me to wait because i was a retired staff and he continued to attend to the others in the queue. I am a retired staff, a senior citizen and i am ailing from a heart condition for which i am being treated at sri ramachandra medical centre hospital as recommended by air india's medical officer. The ticketing agent just would not attend to me, all he kept telling me was that i am a staff & that i had to wait till he clears the others in the queue. If this is how it is in chennai the retired staff should be informed when making the ticket authority that they will have to wait till all revenue pax are cleared and only after that the staff will be ticketed. It is very sad and very degrading to treat retired staff in this manner. This is my humble submission.