| Address: | 1-41, Peddivaripalem, Kommuru, Kakumanu |
Travelling with wife and infant (11 months old)
Booking reference - HSH6Q
Hi, I am supposed to travel to Stockholm from Vijayawada on 10th Jan & reach by next day 11th Jan at 12 PM local time with flight order :
Vijayawada - Delhi - Paris - Stockholm.
The connecting flight from Delhi to Paris(AI 143) got cancelled and accommodation was given at hotel. I was informed to collect all the 5 checkin baggages which was a big mess as they didn't give all the baggage at same time. I got no help as I need carry baby in hand and push the trollies with the other. The same flight has been scheduled after 24 hrs of cancellation.
When we are rechecking in baggage in Delhi, the connecting flight was not confirmed. Upon waiting for 2 hours, you agent mentioned connecting flight is booked and without giving boarding pass, they gave a picture (Blue screen pic attached) and mentioned I can go, show it & collect ticket to board Stockholm flight in Paris. "That is the biggest mistake I have done, trusting you people blindly".
After reaching here they said the ticket is not issued and I need to contact AirIndia only. With my wife & baby in hands, we roamed Paris airport and found in terminal 2E. I explained the case at 8.45 AM where my flight is at 10.30 AM. I even conveyed I have an infant but even then they gave flight at 9 PM evening. 12 hours waiting. I requested for accommodation which was denied. We slept on floor putting our jacked down and lied down baby on it. We couldn't find proper food also for him.
We saw hell trusting you people. It was planned 20 hours travel and because of your ignorance it became 60 hours. And worst part, we didnt receive our baggage yet and all baby belongings are not available.
We spent 1.7 Lakhs, just to see hell.
You haven't considered my pain, you simply gave connecting flights even if the wait time is very high after saying about my infant too. Atleast in Europe, they saw our pain and gave some priority. No baggage till now because of your carelessness.
This needs a compensation for all the struggles which were created because of you.
Thanks
Was this information helpful?
Post your Comment