Air India — Staff behaviour

I wanted to complain about the ground staff behaviour at birmingham airport name joseph he was at ticket counter. I was travelling with my 8 yrs daughter and this was the worst customer service i received not only he refused to help me he was shouting at me on top of his voice when I complained to his manager her name was hardeep or harpreet she did not listen to me and took his side by defending him and when i asked to give his full name so that i can make formal complaint she refused to do that. This person name joseph was not professional and had no courtesy. He was very rude and had no information to help me. He refused to help me straight away when i stared questioning him and left his desk. His manager did not listen what i need to say about this person and when i asked about his full name she straight away said if you want to complain his first name should be ok as if she doesn't care because she know nothing will happen i had worst experience with these people both of them had no care n customer service skills